Level 3 Diploma in Travel and Tourism

This OFQUAL regulated qualification is designed to provide you with the specialist knowledge, skills and understanding relating to the travel and tourism sector, over a 2-year course. It covers areas such as preparing for a career, customer service, travel agency operations and tour guiding, which can be applied to current or future employment in a variety of roles.

This qualification would allow you to study other qualifications, such as a foreign language or geography, which would provide a complementary mix for this subject. The qualification provides you with the basis to progress into employment within the travel and tourism sector. It would also support progression into an Apprenticeship or into higher level studies.

Link to National Occupation Standards and UCAS Tariff Points

This qualification is mapped against National Occupational Standards (NOS) in Travel and Tourism.

UCAS Tariff Points: It would support progression into an Apprenticeship, employment or into higher level studies, as it has UCAS points.

This qualification provides the basis for you to progress into employment within the travel and tourism sector and is supported by employers and experts from the travel and tourism industry such as Swissport, Hays Travel and Travel Counsellors.

Aims of the course

These are to:

  • provide learners with an in-depth understanding of the principles of the travel and tourism industry
  • evaluate customer service provided by travel and tourism organisations as well as making recommendations for improvements.
  • analyse employment opportunities and the impact of current trends in travel and tourism
  • plan for and take part in an interview, evaluate their performance, and produce an action plan.
  • audit your own skills, qualifications, experience and interests for applying for employment, higher level studies, apprenticeship, etc
  • describe the appeal of travel and tourism destinations to different types of travellers within the UK, Europe and worldwide.
  • organising an event and undertake a market research activity
  • create a hospitality package to meet the needs of the customer
  • explain the policies and procedures of the chosen travel and tourism organisation
  • understand the procedures, information sources and legislation used by travel agents
  • understand the influences of marketing activities and the marketing mix and develop a marketing campaign
  • understand factors affecting the UK passenger transport industry
  • investigate career opportunities for resort representatives and working as a resort representative.

Essential skills

While completing these qualifications, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving, to more tricky-to-measure skills such as:

  • an appreciation for appropriate behaviour and dress
  • appropriate interpersonal skills
  • communicating with professional colleagues/peers and/or hierarchical seniors
  • supporting other aspiring employees
  • personal manners and department understanding


To be awarded the Level 3 Diploma in Travel and Tourism, learners are required to successfully complete 3 mandatory units and 9 optional units.

Mandatory units:

  • Preparing for a career in travel and tourism
  • Unit 01 Customer service in travel and tourism
  • Unit 02 The UK travel and tourism industry

Optional Units could include:

You’ll also choose 3 optional units to complete, depending on your personal interests or career aspirations. The optional units cover subjects such as:

  • Travel and tourism destinations
  • UK visitor attractions
  • Hospitality in travel and tourism
  • Travel agency operations
  • Marketing for travel and tourism
  • Resort representative roles and responsibilities
  • UK airports
  • Worldwide passenger airlines
  • The cruise industry
  • UK heritage tourist attractions
  • Business travel
  • Tour guiding

How the course is delivered

This Level 3 Diploma in Travel and Tourism is delivered via blended learning. Learners also get full access to online Learning Environment (VLE) which provides access to case studies, learning materials and activities, presentations, and web links. Online tutor support and guidance is provided throughout the course, where learners can interact with the tutors, get feedback on their progress and submit their work electronically. Face to face interactions will be conducted through video sessions or within the classroom environment.


After successful completion learners will be awarded OFQUAL recognised qualification – NCFE Level 3 Diploma in Travel and Tourism.

Entry requirements

These qualifications are designed for learners who want to go on to higher level studies or into a relevant travel and tourism role. Learners should have already achieved a Level 2 Travel and Tourism qualification, or equivalent, or have some experience/understanding of the subject area.

They’re particularly relevant for those aged 18 and above undertaking a large programme of full-time study, but are also relevant to adult learners who may be changing career or entering a new industry, and need a solid background in this area.

Progression Opportunities

Job Roles

There are a number of roles that you can progress to in travel and tourism, such as:

  • Travel Consultant
  • Tour Operator
  • Event Manager
  • Business Travel
  • Resort Representative
  • Purchasing Assistant
  • Cruise Ship Worker

Learners who achieve this qualification could progress to further learning:

  • BA in Tourism
  • BA in Tourism Management
  • Level 3 Diploma in Travel Services
  • Level 3 Diploma in Travel Studies
  • Level 4 Tourism Management
  • Apprenticeship or Higher Apprenticeship in Travel and Tourism

What kind of support do I get during the course?

  • 24/7 online access to resources
  • Practical exercises, short case studies and examples that will help you recognise different facets of Education and training and prepare you for the final assessment.
  • A subject expert who will give you feedback on your formative assessments and report.
  • Access to library facilities for books, journals, whitepapers etc.



If you require any additional information please complete the form below:


14 months.
Student study commitment would be a minimum of 5-6 hours a week.

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To enquire about fees and the special offer contact us today on 02086588536 or email us at enquiries@apeducationonline.co.uk

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