Level 3 Certificate in Travel and Tourism: Aviation

This OFQUAL regulated qualification is designed to give learners the skills to work in the aviation and travel and tourism sector. It offers breadth and depth of study, incorporating a key core of knowledge, skills and understanding, and provides opportunities to acquire a number of practical and work-related skills. Learners will gain those skills by successfully completing a selection of the optional aviation units in addition to the mandatory units required.

This qualification is designed for learners who want to go on to higher level studies or into a relevant travel and tourism role, particularly in aviation. It is suitable for use within a study programme.

Link to National Occupation Standards and UCAS Tariff Points

This qualification is mapped against National Occupational Standards (NOS) in Travel and Tourism and Aviation. It would support progression into an Apprenticeship, employment or into higher level studies.

UCAS Tariff Points: D*56, D48, M32, P16

This qualification provides the basis for you to progress into employment within the travel and tourism sector and is supported by employers and experts from the travel and tourism industry such as Swissport, Hays Travel and Travel Counsellors.

Aims of the course

These are to:

  • Gain an understanding of ground operations, including health and safety and ramp operations
  • Understand ramp operations.
  • Understand joint aviation requirements for operation of commercial air transport, Boeing maintenance error decision aid.
  • Gain knowledge about inspections, including defects, breakdowns.
  • Understand airport terminal operations, including the passenger journey and how airports maximise the passenger flow.
  • Understand the roles and responsibilities of airline cabin crew and how they manage safety and security risks.
  • Understand the principles of the travel and tourism industry and explore the various avenues of work within this industry.
  • Gain transferable skills that can be applied to the workplace or further study.
  • Explain how organisations manage customer service and their policies and procedures.
  • Explain the range of travel and tourism organisations as well as their ownership and interrelationships.
  • Analyse employment opportunities and the impact of current trends in travel and tourism.
  • Evaluate how hospitality providers meet the needs and expectations of customers.

Essential skills

While completing these qualifications, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving, to more tricky-to-measure skills such as:

  • an appreciation for appropriate behaviour and dress
  • appropriate interpersonal skills
  • communicating with professional colleagues/peers and/or hierarchical seniors
  • supporting other aspiring employees
  • personal manners and department understanding


To be awarded the Level 3 Certificate in Travel and Tourism Aviation, learners are required to successfully complete 3 mandatory units and 3 optional Aviation units.

Mandatory units:

Unit 1 – The UK travel and tourism industry
Unit 2 – Customer service in travel and tourism
Unit 3 – Preparing for a career in travel and tourism

You’ll also choose 3 optional units to complete, depending on your personal interests or career aspirations. The optional units cover subjects such as:
Unit 4 – Health, safety and security in aviation
Unit 5 – Airport ground operations
Unit6  – Investigating airline cabin crew

How the course is delivered

This Level 3 Certificate in Travel and Tourism Aviation is delivered via blended learning. Learners also get full access to online Learning Environment (VLE) which provides access to case studies, learning materials and activities, presentations, and web links. Online tutor support and guidance is provided throughout the course, where learners can interact with the tutors, get feedback on their progress and submit their work electronically. Face to face interactions will be conducted through video sessions or within the classroom environment.

Entry requirements

These qualifications are designed for learners who want to go on to higher level studies or into a relevant travel and tourism role. Learners should have already achieved a Level 2 Travel and Tourism qualification, or equivalent, or have some experience/understanding of the subject area.

They’re particularly relevant for those aged 16-18 undertaking a large programme of full-time study, but are also relevant to adult learners who may be changing career or entering a new industry, and need a solid background in this area.


After successful completion learners will be awarded OFQUAL recognised qualification – NCFE Level 3 Certificate in Travel and Tourism Aviation.

Progression Opportunities

Typically, if you complete this qualification, you can progress on to a number of further learning opportunities, such as:

  • Degree in Air Transport and Operations
  • Private pilot licence (PPL)
  • Level 4 Tourism Management
  • Apprenticeship or Higher Apprenticeship in Travel and Tourism

Job Roles

The main outcome of this qualification is progression to employment; however, it can also lead onto further learning.

There are a number of roles that you can progress to in travel and tourism, such as:

  • Travel Consultant
  • Tour Operator
  • Ramp agents
  • Passenger service agents
  • Terminal staff
  • Airline roles
  • Airline operations office roles

What kind of support do I get during the course?

  • 24/7 online access to resources
  • Practical exercises, short case studies and examples that will help you recognise different facets of Education and training and prepare you for the final assessment.
  • A subject expert who will give you feedback on your formative assessments and report.
  • Access to library facilities for books, journals, whitepapers etc.


Contact us for fee or payment plan options

If you require any additional information please complete the form below:


11 months.
Student study commitment would be a minimum of 5-6 hours a week.

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To enquire about fees and the special offer contact us today on 02086588536 or email us at enquiries@apeducationonline.co.uk

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