Level 2 Certificate in Aviation Operations on the Ground

This qualification is designed for learners who wish to progress into job roles within air side ramp services, providing safe airside operations (airports), supporting aircraft operations or handling passengers.

This qualification will:

  • Focus on the study of transportation, operations and maintenance
  • Offer breadth and depth of study, incorporating a key core of knowledge
  • Provide opportunities to acquire a number of practical and technical skills

Aims of the course

These are to:

  • Provide learners with skills in health, safety, security and communications required to work within an aviation environment
  • Develop learners’ skills in specific aviation functions
  • Enable learner to contribute to a secure air travel environment
  • Understand procedures which minimise threats to security
  • Gain knowledge and understanding of the principles of communication within Aviation.
  • Enable learners to process passengers for travel, including checking that documents are valid and processing baggage according to laid down procedures
  • Understand how to safely and correctly board passengers onto, and escort them from the aircraft
  • Understand loading and unloading procedures
  • Understand baggage handling procedures and documentation

Essential skills

While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving, to more tricky-to-measure skills such as:

  • An appreciation for appropriate behaviour and dress
  • Appropriate interpersonal skills
  • Communicating with professional colleagues/peers and/or hierarchical seniors
  • Personal manners and deportment
  • Understanding work practices and how different roles and departments function within an organisation.


To be awarded the NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge), learners are required to successfully complete 3 mandatory units and 1 optional unit

Mandatory units:

  • Health and safety within aviation
  • Aviation security
  • Aviation communications

Optional Units could include:

  • Airport check in services
  • Aircraft boarding and arrival services
  • Airport baggage processing
  • Loading and unloading of aircraft
  • Airport baggage facilities
  • Aviation passengers with special requirements
  • Aircraft load instruction reports
  • Aircraft marshalling
  • Support flight operations
  • Aircraft dispatch process
  • Employment Rights and Responsibilities in the Passenger Transport sector

How the course is delivered

This Level 2 Certificate in Aviation Operations on the Ground is delivered via blended learning. Learners also get full access to a Virtual Learning Environment (VLE) which provides access to case studies, learning materials and activities, presentations and web links. Online tutor support and guidance is provided throughout the course, where learners can interact with the tutors, get feedback on their progress and submit your work electronically. Face to face interactions will be conducted through video sessions or within the classroom environment.


After successful completion learners will be an awarded OFQUAL recognised qualification – Level 2 Certificate in Aviation Operations on the Ground (knowledge)

Career progression

Learners who achieve this qualification could progress to:

  • NCFE Level 2 Certificate in Introduction to Cabin Crew
  • NCFE Level 2 Certificate in Travel Services
  • Level 3 Certificate in Travel Services
  • Level 2 and 3 NVQ Diplomas in Travel Services.

Entry requirements

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved an Entry Level 3 qualification.

This qualification is suitable for learners aged pre-16 and above.

What kind of support do I get during the course?

  • 24/7 online access to resources
  • Practical exercises, short case studies and examples that will help you recognise different facets of Education and training and prepare you for the final assessment.
  • A subject expert who will give you feedback on your formative assessments and report.
  • Access to library facilities for books, journals, whitepapers etc.



If you require any additional information please complete the form below:


7 months.
Student study commitment would be a minimum of 5-6 hours a week.

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To enrol for the course, please fill the form below or contact us at 020 8658 8536 or email us at info@apeducationonline.co.uk

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